FAQs

Got queries regarding our products & services? Feel free to revert back for instant reply from our customer support.

Website Designing

How much time will it take for a web design to be completed?

The completion of the website design will be depending upon the following criterion's: (a) The requirement of the client.
(b) The type of website(Static or Dynamic).
(c) Number of pages required in the client's website.
(d) Customization(if any) in the website.

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What are the other services that you provide apart from designing the website?

The completion of the website design will be depending upon the following criterion's: (a) The requirement of the client.
(b) The type of website(Static or Dynamic).
(c) Number of pages required in the client's website.
(d) Customization(if any) in the website.

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What are the other services that you provide apart from designing the website?

The services that we provide other than website designing are:
(a) Free Domain Registration.
(b) Web Hosting Services.
(c) SEO(Search Engine Optimization) Services.
(d) W3C validation Standards.
(e) Email ID facilities.

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Do I have to send any deposit for the website designing?

Yes,50% of the total amount charged for the website should be paid in the initial stages and once the website design is completed, then the remaining amount should paid.

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What is Optimization?

Optimization is a phenomenon which is used to improve the appearance of a website or a web-page in a search engine. In short, the Search Engine Optimization is responsible for the visibility of the website in all search engines.

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What is the procedure to get the website design done?

To get a website design done, the following are the specifications:
(a) Client should provide the logo of the company and the required images for their website.
(b) The required content that has to be placed in the website. If the client does not have a content, we shall provide the same for which the charges vary accordingly.
(c) Reference website has to be provided(if any).
(d) The most important factor of the website design is the color combinations which has to be mentioned by the client.
**NOTE: For any kind of assistance, the support team will be coordinating with the client and vice versa.

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Once my website design is done, what are the sales services that you provide us?

We provide the following sales services:
(a) The functionality of the website will be increased.
(b) Search Engine Optimization.
(c) Maintaining the Database.
(d) 24/7 support available in case of any problems and any changes to be done for the website.
(e) Once the website design is completed, if another page has to be added, we shall also do the same for which the charges vary according to the requirement.

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Will my website be "search engine" friendly?

Yes. Your website will be absolutely search engine friendly. We design the website keeping in mind the search engines. Our SEO's here use the white hat techniques to enhance the visibility of your website by checking for any Spam and other criterion's which would result your website being "search engine"friendly.

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Can I get Email facility with my website?

Yes. We will be providing 2 email ID's for each website. And will be increasing the count according to the requirement of the client for which the prices vary.

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On-line Backup

Why do we need on-line backup?

The backup of the data provides you a simple, safe and an economical means of storing all your valuable data on-line. It prevents the loss of your precious data even though you lose it because of some factors(like crashing of your system or laptop, files getting corrupted, etc.,) as your data is already stored on-line.

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What makes DataRakshak on-line backup software different from other backup softwares?

The most important factor that makes DataRakshak stand out when compared to other backup softwares is that we are the only Tier IV Data Center in the country. Because of this factor, we are successfully able to provide 99.95% Uptime Guaranteed SLA. The Datarakshak Online backup ensures that your data is absolutely secured 24/7 and also sends daily reports of completed work and jobs.

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What are the basic things required to use the services of the on-line backup?

The following are the required things for on-line backup:
(a) The DataRakshak on-line backup software should be installed.
(b) The user should be having an INTERNET connection to backup the data.

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What kind of files can I backup?

Any kind of files can be backed up. Be it an excel file, a word or text file, pictures, an entire drive, etc., Files of any format can be irrespective of the size and type can be backed up on-line.

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Can I backup a SQL server?

Yes. We can backup a SQL server with respect to the instance specifications and it does not effect any on-line Database transactions.

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What is the continuous mode of scheduling?

Continuous mode of scheduling is a phenomenon where any change or modification in the backed up file would update the data automatically. This mode will recognize the smallest of the change made by the user in the backed up file and will update it right away.

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What are versions?

Versions are nothing but the changes/modifications that the user makes to the backed up file. A modification made to a file creates a version.

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Colocation Services

Where will be my servers located physically?

We place and monitor your servers at our first TIER 4 Data Center in India. We employ advanced and modern technology at our Data Centers, thereby ensuring you high degree of security and reliability.

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Do you allow user owned firewalls?

Yes, We allow customer's to have their own firewalls in our Data Center. Moreover, you can also own firewalls on opex (rental) model.

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How many IP addresses with every colocation server do I get?

For one rack colocation server, you can avail two IP addresses free of cost.

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What type of backup power systems do you have to guard against a power failure?

At DataRakshak, there is no question of power failure as our Data Center is directly connected to the two separate power generation houses. Even if those houses fail to supply power, we have more than 35000 liters of diesel in stock connected to generators which can uninterruptedly run servers for 7 days.

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Dedicated Servers

What are the necessary hardware I require?

The necessary hardware specifications you must know to build your dedicated server are disk space, CPU speed, bandwidth, RAM memory, server monitoring, operating system, control panel, backup system, IP address and security.

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Does the server have RAID Controller?

Yes,We do provide RAID Controller along with the Dedicated Server in accordance with the users requirements.

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Virtual Private Servers

What is a VPS?

Virtual Private Server(VPS) is a virtual machine where there are both Shared hosting and dedicated hosting. The VPS is a server which is divided into several multiple servers. Each of these servers are independent from each other and they have their own Operating System. Any changes made in any one of the servers wont effect the other servers.

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What are the advantages of VPS?

The advantages of VPS are:
(a) It is completely cost-effective and flexible.
(b) Operations on any other client servers will not effect your own server.
(c) No risk of your server getting hacked or infected by any virus.
(d) The usage and the operation of the VPS is very easy.

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Do you get IP for VPS?

Yes, we provide two IP (internet protocol) for VPS freely without charging any cost.

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What is the delivery time for VPS?

At DataRakshak, we value your time and hence deliver your VPS within just 2-3 hours from the time of your order.

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Is my VPS RAID configured?

Yes, you will get VPS along with the RAID 5. Configured by default.

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What kind of OS do you support?

We provide you with wide range of OS I.e all flavors of Linux and Windows.

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Do you manage my VPS?

We manage your VPS in a more secured and efficient manner at cost-effective prices.

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Disaster Recovery

What is the main difference between a backup and an archive?

A backup is nothing but a replication of a file which you want to protect from any kind of data loss and can be retrieved or recovered at any point of time when there is a loss of data, where as an archive is nothing but collection of certain number of files that you have kept for reference purpose and not for recovery.

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Cloud Computing

What is cloud computing?

Cloud computing is the phenomenon where the services of “computing” is delivered. Computing is nothing but improving the performance of the computer hardware and the software. Cloud computing provides the relevant information to the computers and its devices via medium called the INTERNET.

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